Effective Date: 07 July 2026
Privacy Policy
Welcome to Merriva (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit or make a purchase from https://wearmerriva.in.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order or interact with our website, we may collect:
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Order Details
- Communication records related to customer support
We do not store your credit card details, debit card details, UPI PIN, CVV, or banking credentials. All online payments are securely processed through Razorpay.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver purchased products
- Respond to customer enquiries
- Provide order and shipping updates
- Improve our products and services
- Prevent fraudulent transactions
- Comply with applicable legal obligations
3. Payment Security
All payments on Merriva are securely processed through Razorpay.
Payment information is encrypted and handled by Razorpay. Merriva does not have access to or store your complete payment credentials.
4. WhatsApp Communication
If you contact us through WhatsApp Business, we may use your phone number to:
- Respond to your enquiries
- Provide customer support
- Share order and delivery updates
We will not send promotional messages without your consent.
5. Cookies
Our website uses cookies to:
- Maintain your shopping cart
- Remember your preferences
- Improve website performance
- Enhance your browsing experience
You may disable cookies in your browser settings; however, some website features may not function properly.
6. Information Sharing
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted service providers necessary to operate our business, including:
- Razorpay (Payment Processing)
- Shipping Partners
- Hosting Providers
- Government Authorities when legally required
7. Data Security
We implement reasonable security measures to protect your personal information against unauthorised access, misuse, or disclosure.
While we strive to protect your information, no method of online transmission or electronic storage is completely secure.
8. Your Rights
You may contact us to:
- Update your information
- Correct inaccurate information
- Request deletion where legally applicable
- Ask questions regarding your personal data
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the updated effective date.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
Merriva
📍 Ernakulam, Kerala, India
📱 WhatsApp: +91 80757 93277