Effective Date: July 2026
Thank you for shopping with Merriva. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.
1. Order Processing
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, sales, or unforeseen circumstances, processing times may be slightly longer.
2. Shipping Locations
We currently ship across India.
If shipping to your location is unavailable, we will notify you and provide a refund if payment has already been made.
3. Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–7 business days
- Remote Areas: 7–10 business days
Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Any promotional free shipping offers will be clearly mentioned on our website.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation message or email with the tracking details (where available), allowing you to monitor your shipment.
6. Delivery Attempts
Our delivery partners will make delivery attempts according to their standard policy.
If the package cannot be delivered due to an incorrect address, recipient unavailability, or failure to respond, additional shipping charges may apply for re-delivery.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Merriva is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.
8. Damaged or Missing Packages
If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery with photographs of the package and product.
We will review the issue and provide an appropriate resolution.
9. Contact Us
For any shipping-related questions, please contact us:
Merriva
Email: wearmerriva@gmail.com
Phone: +91 8075793277