Return & Refund Policy
Effective Date: July 2026
At Merriva, customer satisfaction is important to us. Since our products are carefully inspected before dispatch, we generally do not accept returns. However, we understand that exceptional situations may arise.
1. Eligible Returns
Returns will only be accepted if:
- You receive a damaged product.
- You receive the wrong product.
- The product has a manufacturing defect.
To be eligible, you must notify us within 3 days of delivery.
2. Proof Required
To process your request, you must provide:
- A clear unboxing video recorded from the moment the sealed package is opened.
- Photos or videos clearly showing the issue.
- Your order number.
Claims submitted without an unboxing video may not be eligible for approval.
3. Non-Returnable Items
Returns will not be accepted for:
- Change of mind.
- Incorrect size or color selection by the customer.
- Minor color variations caused by screen settings or photography.
- Products that have been used, washed, altered, or damaged after delivery.
- Requests made after 3 days from the date of delivery.
4. Exchange & Refund
Once your request is reviewed and approved, Merriva will determine the appropriate resolution based on the nature of the issue.
This may include:
- A replacement product (exchange), or
- A full refund.
The decision will be made after verifying the reported issue.
5. Return Shipping
- If the return is due to a damaged, defective, or incorrect product sent by Merriva, we will bear the return shipping charges.
- In other eligible situations, return shipping responsibility will be determined based on the nature of the issue.
6. Refund Processing
Approved refunds will be processed to the original payment method used during purchase.
Refunds are typically processed within 5–7 business days after the returned product has been received and inspected. Processing time may vary depending on your bank or payment provider.
7. Contact Us
If you experience any issues with your order, please contact us within 3 days of delivery.
Merriva
Email: wearmerriva@gmail.com
Phone: +91 8075975317